Refund policy
At Remmy’s Print Shop, we take pride in delivering high-quality custom printing & embroidery services. If you're not completely satisfied with your order, we’re here to help!
1️⃣ Returns & Exchanges
Since most of our products are custom-made, we generally do not accept returns or exchanges unless the item is defective or incorrect due to our mistake.
✅ Eligible for Return/Exchange:
- Incorrect design, print, or embroidery (not matching the approved proof).
- Defective or damaged products upon arrival.
🚫 Not Eligible for Return/Exchange:
- Custom orders where the design was approved but the customer changed their mind.
- Incorrect sizes provided by the customer.
- Slight color variations due to screen differences.
📌 Request a Return:
- Email us at [Insert Email] within 5 days of receiving your order.
- Provide clear photos of the issue for review.
- If approved, you’ll receive a replacement or store credit.
2️⃣ Refunds
Refunds are issued only for:
✔️ Defective or incorrect items that cannot be replaced.
✔️ Orders canceled before production begins (within 24 hours of purchase).
⏳ Refund Processing Time:
- Approved refunds will be processed within 5-7 business days back to your original payment method.
3️⃣ Cancellations & Changes
📢 Cancel or modify an order? Contact us within 24 hours at (619) 500-6231. Once production starts, changes cannot be made.
4️⃣ Shipping Issues & Lost Packages
We are not responsible for delays or lost packages once shipped. If your package is delayed, check your tracking info or contact the carrier.
Need Help?
📞 Call/Text: (619) 500-6231
📧 Email:Remmysprintshop@gmail.com
By placing an order with Remmy’s Print Shop, you agree to this policy.
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