How ordering works
How ordering works
Most orders are configured and paid online, start to finish. Here is what to expect.
Four steps
Choose
Pick a service and an item — or tell us you’re supplying your own.
Configure
Placements, sizes, files, colors, quantities and names. Everything saves as you go.
Review & pay
Every charge itemized. Edit anything, approve, then pay with Shopify checkout.
We make it
Your files and choices travel with the order. Pick up in San Diego or have it shipped.
Help
Good to know
Still stuck? Call or message us and a person at the shop will help.
Can I save and come back later?
Yes. Projects save automatically in this browser. Find them under My projects.
What if my file doesn’t fit?
We never shrink or stretch a stitch file on our own. You choose: upload a different file, have us re-digitize it at a size that fits, or request a quote.
Can I change my order after adding it to the cart?
Yes — use Edit project in the cart. Your changes replace the old version in the cart once you approve them again.
When do I need a quote?
Request a quote for request-only apparel, supplier-sourced styles, custom placements or projects needing review. We’ll confirm availability, pricing and timing before you order. Online ordering remains available where a confirmed price is shown.